Guide Dogs Queensland provides independence, freedom and mobility
Through partnership with our stakeholders, Guide Dogs Queensland will provide services which reduce the disadvantage of vision impairment. Our services will assist our clients to achieve their optimal level of mobility.
Guide Dogs Queensland CARES.
We are committed
- We are committed to the wellbeing of our clients, donors, volunteers and colleagues.
- We are passionate and dedicated to our roles at Guide Dogs Queensland.
- We manage our time thoughtfully and deliberately.
- We are responsive, diligent and productive.
- We lead by example.
We are accountable
- We take responsibility for our work, our behaviour, our actions and our attitude.
- We make mistakes, but we admit to them and we learn from them.
- We make timely decisions and ensure they are communicated effectively.
- We are diligent, transparent and honest in all our dealings.
We are respectful
- We treat our clients, our supporters and our colleagues with respect.
- We earn the respect of our clients, our supporters and our colleagues.
- We seek to always be on time and well prepared for meetings and appointments.
- We listen without interrupting.
- We participate but do not dominate in meetings.
We are ethical
- We act in accordance with what we know to be right.
- We respectfully question behaviour or actions that are contrary to our values.
- We act with integrity and honesty in all our dealings.
- We are fair, just and truthful.
We are successful
- We believe to be successful is to do the job right.
- We are committed to the success of the organisation, our colleagues and ourselves.
- We consult and collaborate with our stakeholders and colleagues.
- We are active participants in a learning environment.
Guide Dogs Queensland is a member of the International Guide Dog Federation (IGDF) that formed in 1989 as a result of meetings held over several years with international Guide Dogs schools. Membership of the IGDF enables Guide Dog organisations around the world to unite as a community dedicated to meeting the mobility needs of blind and vision impaired citizens.
In order to maintain membership, individual schools are assessed for accreditation every five years by way of a comprehensive evaluation process. This ensures operational standards are upheld and improved. Guide Dogs Queensland underwent its five-year IGDF assessment in 2016 and was commended for the excellent service it provides.
Guide Dogs Queensland is certified under all six standards of the Human Services Quality Framework (HSQF). The HSQF is the Department of Communities, Child Safety and Disability Services’ system for assessing and promoting improvement in the quality of Client Services.
The HSQF incorporates an assessment process to measure the performance of Guide Dogs Queensland against the standards and a continuous improvement framework, which supports the participation of clients for the improvement in quality of service delivery.
In order to receive recertification, various sites of Guide Dogs Queensland are audited every 18 months. This is a requirement of registered NDIS providers and ensures quality standards are upheld and continuously improved. Guide Dogs Queensland underwent a HSQF Audit in March 2017 and were deemed compliant and were commended for the honest commitment to providing quality service delivery for our Clients.
Who we Are
Established in 1960, Guide Dogs Queensland helps to provide Queenslanders who are blind or vision impaired with freedom, mobility and independence through our wide range of orientation and mobility services.
With less than ten per cent Government funding, we rely on the generosity of individuals, puppy sponsors, corporate support and people who leave a bequest in their Will to fund our vital work.
We provide our services, including Guide Dogs, for free to those we help. We are best known for our icon – the Guide Dog, however, this service is just a small part of what we do. Our services include:
- Guide Dog training and placement;
- White Cane training;
- Electronic Travel Aid training;
- Community and professional education workshops;
- Special mobility programs for children; and
- Counselling by our own staff psychologists.
- Services are delivered in the community and through residential programs during which clients learn new skills and live on-site in our Client Residence.
Guide Dogs Queensland is the only service provider in Queensland that offers this complete range of rehabilitation services, and we have seven regional offices in Cairns, Townsville, Rockhampton, Bundaberg, Toowoomba and on the Gold and Sunshine Coasts.
We aim to keep people independent and mobile at home, in the community and at work and empower them to live full and active lives.
Guide Dogs Queensland is proud to have His Excellency the Honourable Paul de Jersey AC, Governor of Queensland as Patron for our organisation.