The latest updates for Queenslanders with low or no vision

We receive regular advice from government departments, local councils and transport bodies about changes and outages that affect members of the  community who have low or no vision. This page will be updated as we receive any new information affecting those with low or no vision across the state, and to share some of the latest updates from Guide Dogs Queensland of interest to our clients.

To find out more about the services we offer or how we may be able to assist you, click here or call us today on 1800 810 122.

Anzac Square guide dogs toilet map – Jan 2019

A section of lawn in Anzac Square has been made available for the toileting of guide dogs.  Other areas are not yet available as work is still progressing.  The area is circled in red on the attached map. (The area is the last section of lawn to the left of the stairs to the Memorial – looking towards the Memorial as you are standing on the lawns).

Update received by Brisbane City Council 20/1/2019

Changes to access points – Platform 10 Roma Street station

Queensland Rail advises that there will be a number of changes to access points for Platform 10 and surrounds at Roma Street station over the coming months, due to the construction of a temporary Coach Terminal as part of the Cross River Rail program.

Construction of the Temporary Brisbane Coach Terminal, adjacent to Platform 10 of Roma Street station, started in late 2018 and will be completed in multiple stages over the next five months.

The following changes to pedestrian and vehicle access will be in place throughout February.

  • Accessible setdown and pickup zones on Parkland Boulevard, Parkland Crescent and Roma Street will be maintained, but the Parkland Crescent zone directly outside Platform 10 will be moved further up the street, to the other side of the platform entrance.
  • Access to Roma Street Parkland, Roma Street station, Parkland Apartments, and Cornerstone and College Close car parks will be maintained.
  • Standard setdown and pickup on zones will be available on Parkland Boulevard and Roma Street.
  • Parking is available at Cornerstone undercover car park, College Close car park and Secure car park on Roma Street.
  • If you travel along the route, please allow extra travel time and follow the signage and direction of traffic controllers.

We thank you for your patience and apologise for any inconvenience this work may cause. We will keep you informed about further changes to access as a result of this project. We would be grateful if you could share this with your networks who may use this part of the station.

If you require additional information or would like to stay informed of the project’s progress, please contact the Cross River Rail project team on 1800 010 875 or email [email protected].

Update received from Queensland Rail 22/1/2019

Disability Parking in Queensland

Monday 15 October was International White Cane Day.

As part of our advocacy work around this day, Guide Dogs Queensland and Blind Citizens Australia are combining forces to highlight the issue of disability parking in Queensland and to call on support for our campaign for change.

Unlike other states, Queenslanders who are blind or vision impaired do not have access to disability parking for the vehicle they are travelling in.  This poses a major safety concern in carparks and limits the ability of the VIP community to easily access facilities like shopping centres and other public spaces.  You can read more about this issue here: petition before Parliament. (The petition closed on 4 December).

In a client survey, we found:

  • 55% of respondents surveyed were concerned for their safety in carparks
  • 58% of respondents experienced a near collision in the past 5 years
  • 8% of respondents had been hit while crossing the road in the past 5 years

NO vision impaired Queenslander should have to cross a dangerous carpark.

Access at City network stations with faregates

Following recent incidents on the City network, Queensland Rail would like to remind customers that station fare gates are designed to allow access by one person at a time only. Customers accompanied by friends or carers (for example) must access the gate single file, and swipe to re-open the fare gate and allow their companion access. Customers using larger stations with staff stationed at the wide access fare gate may choose to access this gate, where staff can operate the fare gate to assist them if required.

Update received from Queensland Rail 15/10/2018

Morayfield station accessibility upgrade

Queensland Rail is pleased to advise that the Morayfield station accessibility upgrade will commence major construction in October 2018. Upgrade works will include the installation of a new footbridge with lifts, a new station building, partial raising of all platforms, and a new accessible toilet. The upgrade will involve changes to access at various stages throughout the project.

Construction work is expected to last approximately 16 months, with the station remaining open for the duration. Both side platforms will be in use, however access to station entrances may be impacted at times. Access to the train at and around the assisted boarding points will also be impacted at various stages of construction to complete platform raising works. During these times, alternative transport options will be in place for customers requiring assistance.

The nearest accessible stations are Burpengary (inbound, assisted access), Narangba (inbound, independent access) and Caboolture (outbound, independent access).

For customers travelling inbound, Burpengary is closer to Morayfield and is attended by station staff until after evening peak on weekdays, but some customers may prefer to use Narangba due the newer station facilities. For customers travelling outbound, Caboolture is attended from first to last service every day.

For assistance customers should contact station staff, call 13 16 17, text only 0428 774 636 or use a station help phone.

Update received from Queensland Rail 25/9/2018

Strathpine station accessibility upgrade

Queensland Rail is pleased to advise Strathpine station will be receiving an accessibility upgrade, commencing mid-September 2018. This upgrade will involve major construction work and changes to access at various stages throughout the project.

In particular, the existing platform 2/3 ramp (from the level crossing) will be closed to customers from 17 September, with a temporary footbridge in place during construction that is accessed by stairs only. Platform 1 will remain accessible via the existing station entrance. At times the accessible boarding point will also be impacted. During these times, alternative transport options will be in place as usual.

As it is anticipated the station upgrade will be underway for approximately one year, we recommend customers consider travel to and from alternate stations such as Bald Hills (inbound), Petrie or Lawnton (outbound) stations, which are all less than 10 minutes drive away from Strathpine.

Customers travelling inbound towards the City from Strathpine can use platform 1. If this is not suitable, alternative transport will be provided to an alternative accessible station where customers can connect with their desired service.

Customers travelling outbound from Strathpine will be provided alternative transport to Lawnton or Petrie stations where they can connect with their desired service.

Customers who cannot negotiate stairs should not disembark on platform 2/3 at Strathpine. Instead, they should travel to Bald Hills, Lawnton or Petrie stations, and Queensland Rail staff will arrange alternative transport.  Alternatively from Lawnton or Petrie, customers can change to an inbound service travelling back to Strathpine and disembark on platform 1.

For assistance customers should contact station staff, call 13 16 17, text only 0428 774 636 or use a station help phone.

Update received from Queensland Rail 29/8/2018

New Generation Rollingstock rolls out to Springfield and Redcliffe Peninsula lines

As part of the continued rollout of the New Generation Rollingstock (NGR) fleet, the trains will commence operating some Springfield and Redcliffe Peninsula line services from Monday 10 September 2018.

Queensland Rail’s Executive General Manager Citytrain Nick King said the change would see Springfield and Redcliffe Peninsula line customers experience the NGR fleet for the first time.

“The NGR trains were first deployed to the Gold Coast and Airport lines to meet higher patronage demand and deliver an enhanced timetable for the Gold Coast 2018 Commonwealth Games,” Mr King said.

“This was followed by the introduction of the fleet to the Doomben line in May 2018 and Northgate to CBD services in July.

“I’m pleased to announce that from Monday, 10 September, the fleet will commence operating weekly services on the Springfield and Redcliffe Peninsula lines, as part of the fleet’s continued rollout.

“As of 10 September, we will have 27 NGR trains available for revenue services. As more trains are commissioned and successfully undergo testing and safety assessments, the NGR fleet will gradually commence rolling out on other lines across the South East Queensland (SEQ) network.

“We will ensure our customers are informed as deployment plans for further SEQ lines are finalised.”

Mr King said Queensland Rail’s customer service presence at stations along the Springfield and Redcliffe Pensinsula lines would also be enhanced in preparation for the rollout of the NGR trains from Monday 10 September.

“As part of our customer service model for the NGR fleet, Queensland Rail will strengthen its customer service presence at all stations along these lines from 10 September to ensure customers requiring boarding assistance are supported from first to last service,” Mr King said.

From Monday, 10 September, the fleet will operate on the attached Springfield and Redcliffe Peninsula line services.

Update received from Queensland Rail 28/8/2018

New Generation Rollingstock fleet commencing operation on the Northgate line

I am writing to inform you of an update regarding the continued introduction of the New Generation Rollingstock (NGR) fleet to the Queensland Rail network.  As part of the rollout, NGR trains will commence operating some scheduled Roma Street to Northgate services from Monday 16 July.

For your information, from Monday 16 July the following Northgate line services are scheduled to be operated by an NGR train:

  • Monday to Thursday – 3.44pm Roma Street to Northgate
  • Friday – 4.11pm Roma Street to Northgate

Northgate, Toombul and Nundah, stations will be staffed for these services. If customers require assistance boarding any of our services, we ask that they continue to wait at the assisted boarding point on the platform as they would for any service.

Queensland Rail is monitoring and reviewing the success of our customer service model for NGR as the fleet continues to rollout across South East Queensland (SEQ), to ensure that the procedures in place – including boarding assistance – are efficient and provide a reliable service for our customers.  We thank customers who recently provided input to our recent survey on the customer service model and we are currently reviewing this feedback.

As we roll out the NGR fleet to other SEQ lines we will advise you and our customers.

If you have any questions or require further information, please do not hesitate to contact our Accessibility Team at [email protected]

Update received from Brisbane City Council 12/07/2018

Extension of VITP Expiry date to 10 years

TransLink have changed the expiry date on the Vision Impairment Travel Pass (VITP) from 5 to 10 years.

Update received 23 October 2017.