The latest updates for Queenslanders with low or no vision

We receive regular advice from government departments, local councils and transport bodies about changes and outages that affect members of the  community who have low or no vision. This page will be updated as we receive any new information affecting those with low or no vision across the state, and to share some of the latest updates from Guide Dogs Queensland of interest to our clients.

To find out more about the services we offer or how we may be able to assist you, click here or call us today on 1800 810 122.

ANZAC SQUARE RESTORATION – Pedestrian Rail tunnel closure – Monday 10 Sept – Saturday 10 Nov 2018

From Monday 10 September 2018 until Saturday 10 November 2018 a closure of the pedestrian rail tunnel is required.

From Monday 10 September 2018 until Saturday 10 November 2018 the Anzac Square parkland will be completely closed including a partial closure of the rail tunnel that connects Central Station to the Anzac Square parkland.  Unfortunately, this closure affects the guide dog toileting area that has been preserved until now near Adelaide St.  Other nearby grassed parks suitable for toileting guide dogs are King Edward Park at the corner of Edward St and Turbot St (adjacent to Jacob’s Ladder), or Emma Miller Place at the corner of Roma St and Turbot St.

As a result of the tunnel closure there will be no direct pedestrian access between the rail tunnel and the parkland for the duration of this closure. Access to the rail platforms from the tunnel will be maintained from the Wickham Terrace end and via the stairs that connect the rail tunnel and Ann Street.  Platform access from the Central Station concourse will be unaffected.

Further information on the fourth stage of the Anzac Square enhancement and restoration project is available online:

https://www.brisbane.qld.gov.au/facilities-recreation/parks-venues/parks/parks-suburb/brisbane-city-parks/anzac-square-restoration-enhancement

Update received from Brisbane City Council 3/9/2018

Strathpine station accessibility upgrade

Queensland Rail is pleased to advise Strathpine station will be receiving an accessibility upgrade, commencing mid-September 2018. This upgrade will involve major construction work and changes to access at various stages throughout the project.

In particular, the existing platform 2/3 ramp (from the level crossing) will be closed to customers from 17 September, with a temporary footbridge in place during construction that is accessed by stairs only. Platform 1 will remain accessible via the existing station entrance. At times the accessible boarding point will also be impacted. During these times, alternative transport options will be in place as usual.

As it is anticipated the station upgrade will be underway for approximately one year, we recommend customers consider travel to and from alternate stations such as Bald Hills (inbound), Petrie or Lawnton (outbound) stations, which are all less than 10 minutes drive away from Strathpine.

Customers travelling inbound towards the City from Strathpine can use platform 1. If this is not suitable, alternative transport will be provided to an alternative accessible station where customers can connect with their desired service.

Customers travelling outbound from Strathpine will be provided alternative transport to Lawnton or Petrie stations where they can connect with their desired service.

Customers who cannot negotiate stairs should not disembark on platform 2/3 at Strathpine. Instead, they should travel to Bald Hills, Lawnton or Petrie stations, and Queensland Rail staff will arrange alternative transport.  Alternatively from Lawnton or Petrie, customers can change to an inbound service travelling back to Strathpine and disembark on platform 1.

For assistance customers should contact station staff, call 13 16 17, text only 0428 774 636 or use a station help phone.

Update received from Queensland Rail 29/8/2018

Helensvale station car park

Queensland Rail is pleased to advise that station car park works have been completed at Helensvale station, with the new accessible parking bays providing direct access onto the main pedestrian path to the station.

Update received from Queensland Rail 13/08/2018

Queensland Rail track closures Sunday 2 to Tuesday 25 September 2018

Please find following track closure information.

Buses will replace trains in both directions from:

Bowen Hills to Corinda and Park Road

From approximately 10.15pm until the last train each night on:

  • Sunday 2 September
  • Sunday 9 September.

Park Road to Murarrie

From approximately 10pm until the last train each night on:

  • Tuesday 4 September
  • Wednesday 5 September.

Park Road to Kuraby

From approximately 9.30pm until the last train each night on:

  • Monday 17 September
  • Tuesday 18 September.

Northgate to Petrie

From approximately 9.30pm until the last train each night on:

  • Sunday 23 September
  • Monday 24 September
  • Tuesday 25 September.

Bus replacement times are approximate. Be sure to plan your journey in advance and allow up to 60 minutes extra travel time. Thank you for your patience.

Update received from Queensland Rail 28/08/2018

New Generation Rollingstock rolls out to Springfield and Redcliffe Peninsula lines

As part of the continued rollout of the New Generation Rollingstock (NGR) fleet, the trains will commence operating some Springfield and Redcliffe Peninsula line services from Monday 10 September 2018.

Queensland Rail’s Executive General Manager Citytrain Nick King said the change would see Springfield and Redcliffe Peninsula line customers experience the NGR fleet for the first time.

“The NGR trains were first deployed to the Gold Coast and Airport lines to meet higher patronage demand and deliver an enhanced timetable for the Gold Coast 2018 Commonwealth Games,” Mr King said.

“This was followed by the introduction of the fleet to the Doomben line in May 2018 and Northgate to CBD services in July.

“I’m pleased to announce that from Monday, 10 September, the fleet will commence operating weekly services on the Springfield and Redcliffe Peninsula lines, as part of the fleet’s continued rollout.

“As of 10 September, we will have 27 NGR trains available for revenue services. As more trains are commissioned and successfully undergo testing and safety assessments, the NGR fleet will gradually commence rolling out on other lines across the South East Queensland (SEQ) network.

“We will ensure our customers are informed as deployment plans for further SEQ lines are finalised.”

Mr King said Queensland Rail’s customer service presence at stations along the Springfield and Redcliffe Pensinsula lines would also be enhanced in preparation for the rollout of the NGR trains from Monday 10 September.

“As part of our customer service model for the NGR fleet, Queensland Rail will strengthen its customer service presence at all stations along these lines from 10 September to ensure customers requiring boarding assistance are supported from first to last service,” Mr King said.

From Monday, 10 September, the fleet will operate on the attached Springfield and Redcliffe Peninsula line services.

Update received from Queensland Rail 28/8/2018

Station platform upgrade – Sunshine Coast

Cooran station platform upgrade

August to December 2018

Queensland Rail is upgrading and modernising the platform at Cooran station to improve facilities for customers. This is part of a $4 million project to upgrade platforms at three Sunshine Coast line stations, replacing them with more durable, high level structures.

We are staging works to ensure that customers are able to continue to access the train and platform during construction.

The first stage will involve works on the Brisbane end of the platform and will take approximately ten weeks with the second stage on the Gympie end to take approximately six weeks.

Thank you for your cooperation and patience as we work to improve your station.

For further information, call 13 16 17 or email communityengagement.com.au

Customers requiring assistance with station access, call 13 16 17 or text only 0428 774 636

To ensure safety, customers will need to be in a specific carriage to exit at Cooran station during works. Please listen out for onboard guard announcements.

If customers miss their stop due to being in the incorrect carriage, please contact Queensland Rail on 13 16 17 or via text to 0428 774 636 and we will make alternative arrangements at the next station.

Update received from Queensland Rail 10/8/2018

New Generation Rollingstock fleet commencing operation on the Northgate line

I am writing to inform you of an update regarding the continued introduction of the New Generation Rollingstock (NGR) fleet to the Queensland Rail network.  As part of the rollout, NGR trains will commence operating some scheduled Roma Street to Northgate services from Monday 16 July.

For your information, from Monday 16 July the following Northgate line services are scheduled to be operated by an NGR train:

  • Monday to Thursday – 3.44pm Roma Street to Northgate
  • Friday – 4.11pm Roma Street to Northgate

Northgate, Toombul and Nundah, stations will be staffed for these services. If customers require assistance boarding any of our services, we ask that they continue to wait at the assisted boarding point on the platform as they would for any service.

Queensland Rail is monitoring and reviewing the success of our customer service model for NGR as the fleet continues to rollout across South East Queensland (SEQ), to ensure that the procedures in place – including boarding assistance – are efficient and provide a reliable service for our customers.  We thank customers who recently provided input to our recent survey on the customer service model and we are currently reviewing this feedback.

As we roll out the NGR fleet to other SEQ lines we will advise you and our customers.

If you have any questions or require further information, please do not hesitate to contact our Accessibility Team at [email protected]

Update received from Brisbane City Council 12/07/2018

Temporary Guide Dog toileting area now available in Anzac Square

A guide dog toileting area has been made temporarily available in Anzac Square.  This is an area of lawn located at the intersection of the walkway to the Central Station subway and the Adelaide St footpath. It is on the right as people walk towards Adelaide St from the subway.  For people with low vision the area is recognisable by the large palm tree in its middle.  This area of lawn will be open for approximately six weeks.  Council will alert guide dog handlers prior to closing it for scheduled construction work.

Other nearby grassed parks suitable for toileting guide dogs are King Edward Park at the corner of Edward St and Turbot St (adjacent to Jacob’s Ladder), or Emma Miller Place at the corner of Roma St and Turbot St.

Further information on the fourth stage of the Anzac Square enhancement and restoration project is available online:

https://www.brisbane.qld.gov.au/facilities-recreation/parks-venues/parks/parks-suburb/brisbane-city-parks/anzac-square-restoration-enhancement

Update received from Queensland Rail 27/5/2018

Trial of New Bus Stop blade ID Braille and Tactile Numbers – Now Installed

Translink is trialling tactile numbers, Braille and QR codes on bus stop blades at selected Brisbane CBD locations as per the email below the signature block.   The intention is to identify each bus stop blade by its number in both raised format and Braille.  The QR code goes to the timetable information on the Translink website.  Feedback on the trial is welcome and can be sent to [email protected]

The tactile numbers are located on the edge of the blade facing the building frontage at about 1200 mm above footpath level.  The raised number is located above the Braille.  The QR code is directly below the Braille.  The Braille is identified by the standard raised half-moon (semi-circle).

Update received from Brisbane City Council 1/11/2017

Extension of VITP Expiry date to 10 years

TransLink have changed the expiry date on the Vision Impairment Travel Pass (VITP) from 5 to 10 years.

https://translink.com.au/tickets-and-fares/ticket-types/disability/vision-impairment-travel-pass

Update received 23 October 2017.