The latest updates for Queenslanders with low or no vision

We receive regular advice from government departments, local councils and transport bodies about changes and outages that affect members of the  community who have low or no vision. This page will be updated as we receive any new information affecting those with low or no vision across the state, and to share some of the latest updates from Guide Dogs Queensland of interest to our clients.

To find out more about the services we offer or how we may be able to assist you, click here or call us today on 1800 810 122.

Santa Mail for Children with Low Vision

Received from the Australia Post Community Team 13/11/2018

Hi there,

With Christmas just around the corner, we’re busy preparing for another year of Santa Mail.

We’re excited to announce that for the first time, Large Text Replies are available for children with low vision.

If you know of a child who wishes to receive a large text reply, simply send their letters to:

Santa Mail (large text)

North Pole 9999

To ensure Santa can reply, please attach a 65 cent stamp on the front of the envelope and write the name and return address on the back. Please note that Santa will only reply to Australian addresses.

If you want to get involved, there are some festive templates and other resources on our website to help you get started (

Feel free to distribute the attached flyer to your friends, families and networks to spread the joy of Santa Mail.

Remember, post letters early and before Friday 14 December 2018.

Happy Writing,

Australia Post Community Team

Temporary closure of section of King George Square Braille trail

Works are planned to start on 1 November on the Adelaide Street driveway to King George Square, outside City Hall. These works will require the temporary removal of some of the Braille trail from the driveway and the driveway itself will be closed for pedestrian access during the works.  It is expected these works will take approximately two weeks to complete, weather permitting.

Update received from Queensland Rail 1/11/2018

Changes to Roma Street station precinct parking

From 2 November, there will be changes to the Roma Street station precinct as part of the Cross River Rail project, which will impact on parking options for our long-distance Travel service customers.

The carpark at Platform 10 at Roma Street station will be closed to build a temporary Coach Terminal, replacing the Brisbane Transit Centre Coach Terminal as part of the Cross River Rail project.

An accessible set down and pick up zone will remain in place on Parkland Crescent near Platform 10. Set down and pick up zones for private vehicles and taxis will be available at Parkland Boulevard.

Alternate parking is available at the Roma Street Parklands and surrounding streets, with secure parking at Brisbane Transit Centre, Cornerstone Parking and College Close. For customers with accessibility requirements, the Makerston House and Tank Street car parks may provide a more direct route.

Alternatively, customers travelling on northbound long distance Travel services may prefer to use Caboolture station if convenient.  Travel on the City network is free for customers with long-distance tickets.

The works at Roma Street signal the start of a new phase which will transform the Roma Street precinct into a vibrant public space with a brand new, accessible station for our customers to enjoy.

A new Roma Street station will connect Cross River Rail with existing bus, train and proposed Brisbane Metro services giving passengers easy access to local arts, entertainment and sports venues, including the proposed new Brisbane Live complex.

Cross River Rail will allow more trains to run more often across the whole of South East Queensland and transform our rail network.

Contact us on 1300 131 722 if you have questions about your rail journey. For further information, visit
or call 1800 010 875.

Update received from Queensland Rail 1/11/2018

Disability Parking in Queensland – signatures needed

Monday 15 October was International White Cane Day.

As part of our advocacy work around this day, Guide Dogs Queensland and Blind Citizens Australia are combining forces to highlight the issue of disability parking in Queensland and to call on support for our campaign for change.

Unlike other states, Queenslanders who are blind or vision impaired do not have access to disability parking for the vehicle they are travelling in.  This poses a major safety concern in carparks and limits the ability of the VIP community to easily access facilities like shopping centres and other public spaces.  You can read more about this issue here: petition before Parliament.

In a client survey, we found:

  • 55% of respondents surveyed were concerned for their safety in carparks
  • 58% of respondents experienced a near collision in the past 5 years
  • 8% of respondents had been hit while crossing the road in the past 5 years

NO vision impaired Queenslander should have to cross a dangerous carpark.

There is a petition before Parliament at the moment that needs support for it to be taken seriously by the Government.

Please help our appeal by taking a minute to sign the petition.

Thanks in advance for your support.

Queensland Rail planned track closure information – November

Please find following planned track closure information, commencing 3 November.

Buses will replace trains from:

Roma Street to Corinda, Murarrie and Yeerongpilly from approximately 2am Saturday 3 until the last train on Sunday 4 November.

Roma Street to Ferny Grove and Northgate from approximately 10.15pm until the last train each night on:

  • Monday 5 November
  • Wednesday 7 November.

Park Road to Murarrie from approximately 9.30pm until the last train each night on:

  • Tuesday 20 November
  • Wednesday 21 November.

Park Road to Cleveland* from approximately 11.30pm Friday 23 until the last train on Sunday 25 November.

Ipswich to Rosewood from approximately 9.30pm until the last train on Monday 26 November.

* There is a timetabled railbus trial during this closure. Timetables are available online and at bus stops. To plan your journey please visit or call 13 12 30 anytime.

Bus replacement times are approximate. Be sure to plan your journey in advance and allow up to 60 minutes extra travel time. Thank you for your patience.

Update received from Queensland Rail 26/10/2018

Access at City network stations with faregates

Following recent incidents on the City network, Queensland Rail would like to remind customers that station fare gates are designed to allow access by one person at a time only. Customers accompanied by friends or carers (for example) must access the gate single file, and swipe to re-open the fare gate and allow their companion access. Customers using larger stations with staff stationed at the wide access fare gate may choose to access this gate, where staff can operate the fare gate to assist them if required.

Update received from Queensland Rail 15/10/2018

Morayfield station accessibility upgrade

Queensland Rail is pleased to advise that the Morayfield station accessibility upgrade will commence major construction in October 2018. Upgrade works will include the installation of a new footbridge with lifts, a new station building, partial raising of all platforms, and a new accessible toilet. The upgrade will involve changes to access at various stages throughout the project.

Construction work is expected to last approximately 16 months, with the station remaining open for the duration. Both side platforms will be in use, however access to station entrances may be impacted at times. Access to the train at and around the assisted boarding points will also be impacted at various stages of construction to complete platform raising works. During these times, alternative transport options will be in place for customers requiring assistance.

The nearest accessible stations are Burpengary (inbound, assisted access), Narangba (inbound, independent access) and Caboolture (outbound, independent access).

For customers travelling inbound, Burpengary is closer to Morayfield and is attended by station staff until after evening peak on weekdays, but some customers may prefer to use Narangba due the newer station facilities. For customers travelling outbound, Caboolture is attended from first to last service every day.

For assistance customers should contact station staff, call 13 16 17, text only 0428 774 636 or use a station help phone.

Update received from Queensland Rail 25/9/2018

ANZAC SQUARE RESTORATION – Pedestrian Rail tunnel closure – Monday 10 Sept – Saturday 10 Nov 2018

From Monday 10 September 2018 until Saturday 10 November 2018 a closure of the pedestrian rail tunnel is required.

From Monday 10 September 2018 until Saturday 10 November 2018 the Anzac Square parkland will be completely closed including a partial closure of the rail tunnel that connects Central Station to the Anzac Square parkland.  Unfortunately, this closure affects the guide dog toileting area that has been preserved until now near Adelaide St.  Other nearby grassed parks suitable for toileting guide dogs are King Edward Park at the corner of Edward St and Turbot St (adjacent to Jacob’s Ladder), or Emma Miller Place at the corner of Roma St and Turbot St.

As a result of the tunnel closure there will be no direct pedestrian access between the rail tunnel and the parkland for the duration of this closure. Access to the rail platforms from the tunnel will be maintained from the Wickham Terrace end and via the stairs that connect the rail tunnel and Ann Street.  Platform access from the Central Station concourse will be unaffected.

Further information on the fourth stage of the Anzac Square enhancement and restoration project is available online:

Update received from Brisbane City Council 3/9/2018

Strathpine station accessibility upgrade

Queensland Rail is pleased to advise Strathpine station will be receiving an accessibility upgrade, commencing mid-September 2018. This upgrade will involve major construction work and changes to access at various stages throughout the project.

In particular, the existing platform 2/3 ramp (from the level crossing) will be closed to customers from 17 September, with a temporary footbridge in place during construction that is accessed by stairs only. Platform 1 will remain accessible via the existing station entrance. At times the accessible boarding point will also be impacted. During these times, alternative transport options will be in place as usual.

As it is anticipated the station upgrade will be underway for approximately one year, we recommend customers consider travel to and from alternate stations such as Bald Hills (inbound), Petrie or Lawnton (outbound) stations, which are all less than 10 minutes drive away from Strathpine.

Customers travelling inbound towards the City from Strathpine can use platform 1. If this is not suitable, alternative transport will be provided to an alternative accessible station where customers can connect with their desired service.

Customers travelling outbound from Strathpine will be provided alternative transport to Lawnton or Petrie stations where they can connect with their desired service.

Customers who cannot negotiate stairs should not disembark on platform 2/3 at Strathpine. Instead, they should travel to Bald Hills, Lawnton or Petrie stations, and Queensland Rail staff will arrange alternative transport.  Alternatively from Lawnton or Petrie, customers can change to an inbound service travelling back to Strathpine and disembark on platform 1.

For assistance customers should contact station staff, call 13 16 17, text only 0428 774 636 or use a station help phone.

Update received from Queensland Rail 29/8/2018

New Generation Rollingstock rolls out to Springfield and Redcliffe Peninsula lines

As part of the continued rollout of the New Generation Rollingstock (NGR) fleet, the trains will commence operating some Springfield and Redcliffe Peninsula line services from Monday 10 September 2018.

Queensland Rail’s Executive General Manager Citytrain Nick King said the change would see Springfield and Redcliffe Peninsula line customers experience the NGR fleet for the first time.

“The NGR trains were first deployed to the Gold Coast and Airport lines to meet higher patronage demand and deliver an enhanced timetable for the Gold Coast 2018 Commonwealth Games,” Mr King said.

“This was followed by the introduction of the fleet to the Doomben line in May 2018 and Northgate to CBD services in July.

“I’m pleased to announce that from Monday, 10 September, the fleet will commence operating weekly services on the Springfield and Redcliffe Peninsula lines, as part of the fleet’s continued rollout.

“As of 10 September, we will have 27 NGR trains available for revenue services. As more trains are commissioned and successfully undergo testing and safety assessments, the NGR fleet will gradually commence rolling out on other lines across the South East Queensland (SEQ) network.

“We will ensure our customers are informed as deployment plans for further SEQ lines are finalised.”

Mr King said Queensland Rail’s customer service presence at stations along the Springfield and Redcliffe Pensinsula lines would also be enhanced in preparation for the rollout of the NGR trains from Monday 10 September.

“As part of our customer service model for the NGR fleet, Queensland Rail will strengthen its customer service presence at all stations along these lines from 10 September to ensure customers requiring boarding assistance are supported from first to last service,” Mr King said.

From Monday, 10 September, the fleet will operate on the attached Springfield and Redcliffe Peninsula line services.

Update received from Queensland Rail 28/8/2018

Station platform upgrade – Sunshine Coast

Cooran station platform upgrade

August to December 2018

Queensland Rail is upgrading and modernising the platform at Cooran station to improve facilities for customers. This is part of a $4 million project to upgrade platforms at three Sunshine Coast line stations, replacing them with more durable, high level structures.

We are staging works to ensure that customers are able to continue to access the train and platform during construction.

The first stage will involve works on the Brisbane end of the platform and will take approximately ten weeks with the second stage on the Gympie end to take approximately six weeks.

Thank you for your cooperation and patience as we work to improve your station.

For further information, call 13 16 17 or email

Customers requiring assistance with station access, call 13 16 17 or text only 0428 774 636

To ensure safety, customers will need to be in a specific carriage to exit at Cooran station during works. Please listen out for onboard guard announcements.

If customers miss their stop due to being in the incorrect carriage, please contact Queensland Rail on 13 16 17 or via text to 0428 774 636 and we will make alternative arrangements at the next station.

Update received from Queensland Rail 10/8/2018

New Generation Rollingstock fleet commencing operation on the Northgate line

I am writing to inform you of an update regarding the continued introduction of the New Generation Rollingstock (NGR) fleet to the Queensland Rail network.  As part of the rollout, NGR trains will commence operating some scheduled Roma Street to Northgate services from Monday 16 July.

For your information, from Monday 16 July the following Northgate line services are scheduled to be operated by an NGR train:

  • Monday to Thursday – 3.44pm Roma Street to Northgate
  • Friday – 4.11pm Roma Street to Northgate

Northgate, Toombul and Nundah, stations will be staffed for these services. If customers require assistance boarding any of our services, we ask that they continue to wait at the assisted boarding point on the platform as they would for any service.

Queensland Rail is monitoring and reviewing the success of our customer service model for NGR as the fleet continues to rollout across South East Queensland (SEQ), to ensure that the procedures in place – including boarding assistance – are efficient and provide a reliable service for our customers.  We thank customers who recently provided input to our recent survey on the customer service model and we are currently reviewing this feedback.

As we roll out the NGR fleet to other SEQ lines we will advise you and our customers.

If you have any questions or require further information, please do not hesitate to contact our Accessibility Team at [email protected]

Update received from Brisbane City Council 12/07/2018

Extension of VITP Expiry date to 10 years

TransLink have changed the expiry date on the Vision Impairment Travel Pass (VITP) from 5 to 10 years.

Update received 23 October 2017.